Dear William,

I would like to thank you for the job well done.
After speaking with many ID's, none of them made me feel an instant sense of security.
None until I spoke with you, William. You were the most well-informed, and you pointed out that some of my requests were not feasible whereas some of the other ID's who were merely trying to please me took up the "can, no problem" attitude.
Thankfully you had warned us or we would have settled for a house with defects.

The post-project services were also commendable and fuss-free. I am happy with this place I call home.
I will definitely recommend my friend and family to you.

Keep the good work and all the best.

Thank you and Best Regards;
Selina Pereira